Refund policy

AuraArt Supplies
FINE ART MATERIALS & TOOLS

RETURN & REFUND POLICY
Effective Date: August 1, 2026

Merchant: Alv-Emil & Co Alv-Emil Flaten Rydland Online Store: kfwb19-wf.myshopify.com
Address: Aldor Ingebrigtsens veg 36A, 9010 Tromsø, Norway Support Email: kghghdf@memorchange.homes

At AuraArt Supplies, operated by Alv-Emil & Co Alv-Emil Flaten Rydland, we take great pride in providing artists,
designers, and hobbyists with premium painting, drawing, and crafting tools. We want you to be completely satisfied with
your purchase. If for any reason you are not entirely happy with your order, our Return and Refund Policy outlines the
terms and procedures for returns, replacements, and refunds.
1. RETURN WINDOW & ELIGIBILITY
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a standard return, your item must meet the following conditions:
The item must be unused, unopened, and in the same condition that you received it.
Art tools (brushes, palettes, easels, palette knives) must show no signs of paint, liquid, or wear.
Item must be in its original packaging with all protective seals, tags, wraps, and documentation intact.
You must provide a valid receipt or proof of purchase (such as your Shopify order number).
Important Note on Opened Art Supplies
Due to safety, hygiene, and product integrity standards, opened paints, inks, solvents, markers with broken seals, or
watercolor sets with unsealed pans cannot be returned unless they are defective or damaged upon arrival.

2. CATEGORY-SPECIFIC RETURN CONDITIONS
Product Category Eligible for Return? Special Conditions
Painting Brushes & Tools Yes (Within 30 Days)

Must be dry, unwashed, and in original
packaging.

Paints, Inks & Solvents Unopened Only

Factory foil/seal must be completely
unbroken.

Canvases & Paper Pads Yes (Within 30 Days)

Plastic wrap/seal around paper blocks
must be intact.

Easels & Studio Furniture Yes (Within 30 Days)

Unassembled and repacked in original
shipping box.

Custom / Special Orders Non-Returnable

Custom paint mixing or cut-to-size
canvases are final sale.

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3. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Contact our customer service team at kghghdf@memorchange.homes with your Order Number and photos/reasons
for the return request.
If your return is accepted, we will send you a Return Goods Authorization (RGA) number along with detailed
instructions on where and how to send your package.
Package the item securely in its original packaging to prevent transit damage. Write the RGA number clearly on the
outer package.
Ship the item to our official return processing address provided in the return approval email.
Note: Items sent back to us without first requesting a return will not be accepted or refunded.
4. RETURN SHIPPING COSTS
Customer Remorse / Standard Returns: If you are returning an item due to change of mind, incorrect size/color

choice, or accidental order, you will be responsible for paying all return shipping fees. Shipping costs are non-
refundable.

Damaged, Defective, or Incorrect Items: If the return is due to our error (e.g., incorrect item sent, damaged in
transit, defective manufacture), we will provide a pre-paid shipping label or fully reimburse your return shipping
expense.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for items valued over
$50. We cannot guarantee that we will receive your returned item without tracking.
5. DAMAGED, DEFECTIVE, OR WRONG ITEMS RECEIVED
Please inspect your order immediately upon delivery. If your package arrives damaged, defective, or if you receive the
wrong item, please contact us within 48 hours of delivery at kghghdf@memorchange.homes.
Please include clear photographs or video evidence of:
The outer shipping box and shipping label
The damaged or incorrect art tool/product
Upon verification, we will promptly send a replacement unit at no additional charge or issue a full refund including initial
shipping fees.
6. REFUND PROCESS & TIMELINES
Once your returned item is received at our facility, it will undergo inspection by our quality control team (typically within 3
business days).
Approval/Rejection: We will notify you via email of the status of your refund after inspecting the item.
Approved Refunds: If approved, your refund will be processed back to your original payment method (Credit Card,
PayPal, Shopify Payments, etc.).
Processing Time: Refunds typically take 5 to 10 business days to post to your bank or credit card account,
depending on your card issuer or banking institution.
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7. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a
separate purchase for the new item. Direct exchanges are handled as a return and new order.
8. RESTOCKING FEES
We do not charge standard restocking fees for items returned in new, unopened condition within the 30-day window.
However, items returned with damaged original product packaging or missing parts may be subject to a restocking fee of
up to 20% or rejected.

CONTACT & MERCHANT INFORMATION
If you have any questions regarding our Return & Refund Policy or require assistance with an ongoing return,
please reach out to our dedicated support team:
Business Name: Alv-Emil & Co Alv-Emil Flaten Rydland
Store Name: AuraArt Supplies
Website: kfwb19-wf.myshopify.com
Support Email: kghghdf@memorchange.homes
Physical Address: Aldor Ingebrigtsens veg 36A, 9010 Tromsø, Norway