Contact information

AuraArt Supplies
FINE ART MATERIALS & TOOLS

CONTACT INFORMATION
Last Updated: August 2026
At AuraArt Supplies, operated by Alv-Emil & Co Alv-Emil Flaten Rydland, we are dedicated to supporting artists,
students, and professionals with top-quality painting tools, pigments, brushes, and studio equipment. If you have any
inquiries regarding order status, product specifications, bulk purchases, or return support, please reach out to us using
the official contact details below.
1. OFFICIAL MERCHANT & STORE CONTACT DETAILS

Customer Service Response Time Commitment
Our customer support team aims to respond to all email inquiries within 24 to 48 business hours. Please include
your Shopify Order Number (e.g., #1001) in the subject line of your email for faster assistance.

2. CUSTOMER SUPPORT HOURS
Our online store accepts orders 24/7. Our customer service team operates during the following business hours (Central
European Time / CET):
Day of the Week Support Hours (CET) Status
Monday – Friday 09:00 – 17:00 Active Support
Saturday 10:00 – 14:00 Limited Support
Sunday & Public Holidays Closed Offline (Email Queue)
Store Name AuraArt Supplies

Operating Entity /
Merchant

Alv-Emil & Co Alv-Emil Flaten Rydland

Official Website Domain kfwb19-wf.myshopify.com
Customer Support Email kghghdf@memorchange.homes

Physical Registered
Address

Aldor Ingebrigtsens veg 36A, 9010 Tromsø, Norway

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3. DEPARTMENTAL CONTACT CHANNELS
To ensure your request is directed to the appropriate department, please specify the subject in your email communication:
Order & Shipping Support: For tracking information, address changes, or delivery updates.
Returns & Refunds: For return authorizations, damaged product reporting, or refund inquiries.
Product & Technical Advice: For guidance on paint compatibility, brush care, or canvas stretching.
Wholesale & Corporate Inquiries: For bulk orders by art schools, studios, or retail distribution.

AURAART SUPPLIES CUSTOMER CARE GUARANTEE
Whether you need help selecting the right watercolor paper block or tracking an international delivery, our team is committed to
providing prompt and helpful service to fuel your artistic journey.